Returns

Our return policy lasts 14 days after you have received your item.

Refunds

If your item arrives damaged please submit a photo via email at info@pinkvelvetjewelry.com. Please allow 7-14 days for your refund to be processed and approved. Also, allow 7 days after approval for your refund to post to your account.

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@pinkvelvetjewelry.com.

Exchanges

At this time, we are not accepting exchanges. If you wish to receive another item, you must follow the refund process and re-order the item. 

Shipping

To return your product, you should mail your product to 

You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.